‍Real Stories

Finding peace of mind with MePACS‍

At MePACS, we support more than 48,000 clients Australia-wide. Each and every one of those clients is part of our MePACS family.

We receive so many letters, emails and cards of thanks and every one of those is cherished as we take so much pride in what we do. To know that we are genuinely making a difference in so many lives is utterly rewarding.

Don't just take our word for it. Here is just a sample of some of the testimonials our clients have provided over the years.

What our Clients Say

The MePACS staff are lovely, they answer quickly, and I have confidence in the service – I feel that I can rely on them to get me emergency help should I need it.

Joan

They have my medical details on file, so I know they can tell emergency services on my behalf – that’s very reassuring.

Julie

MePACS saved my life actually. I wouldn’t be here if it wasn’t for MePACS because nobody would have come to check on me. It’s an excellent service.

Shirley

I was looking for professional, caring and reliable support and I chose MePACS because the service met my exceptionally high standard requirements.

Doreen

MePACS is a necessity for people with MS. It’s about being aware of my condition and how it impacts certain aspects of your life. Having the MePACS response team there for me 24/7 really gives me a great sense of calm.

Leon

I am so impressed with the MePACS service. I always have my Home Alarm around my neck, and I wear it in the shower too. When I go out, then I switch it for the MePACS Mobile Alarm and I can even take that on holiday with me.

Yvonne

I have the confidence to go anywhere with MePACS watching out for me. It does make me feel very safe, especially when I am out. Since receiving the Solo, I’ve been for more walks around my neighbourhood, and I know I’m covered if I have a fall.

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Val

I wanted a personal alarm that I could take out shopping with me, or to see my friends, and I would have it just in case anything happened. It’s another way for me to feel more secure while I do the things that I enjoy.

Wendy

It’s a life changer, knowing that someone is there for me. It’s easy to use. You just press the red icon on the screen, you hear a few beeps, and then an operator from MePACS talks to you through the watch.

Wayne

MePACS has restored my confidence to go out by myself. If you’re a senior who lives alone like me, I would certainly recommend a MePACS alarm. It is essential for us.

Anne

MePACS is excellent. The most important thing to me is that I feel secure with it – I’m not a nuisance to anyone around the place, I just push a little button and MePACS will answer in what feels like no time.

Helen

“MePACS has got, without a doubt, the politest and nicest people. They never seem to be busy, even though you know they are, they’re terrific. I’d give up all my other possessions before I gave up my MePACS alarm.

Robyn

I feel safe and supported to keep living independently with MePACS. They give me peace of mind because I know I can rely on them to answer when I press the pendant for help. The response team are there 24/7, and they have my medical details on file so they’re aware of what emergency assistance I may require.

Ormond

I was always worried about walking too far, but now the MePACS Mobile Alarm makes me feel more secure. If anything happens, I know help is available 24/7.

Alfred

I completely trust MePACS and they have never let me down. Knowing that I have help at hand 24/7, in any location with my MePACS Mobile Alarm just restores my confidence completely. I can wander around the countryside if I wanted to.

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Margaret

Client stories

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Sue

"It’s a lifeline I can rely on, making me feel connected and secure."

Facing life's challenges, Sue found a lifeline in MePACS. This inspiring story shows how a personal alarm became a source of security, connection, and independence.

Wayne

“I recommend MePACS to everyone.”

Wayne is an amputee and uses his NDIS-funded Solo watch for safety and peace of mind, knowing he can call for help anytime.

Julie

"The Solo watch gives me a big sense of security.”

Our client Julie loves her independent lifestyle in regional Victoria. After experiencing four falls, she decided to get the MePACS Solo watch—and now she feels safer both at home and in her community.

Robyn

Robyn blooms with MePACS

Robyn, a polio survivor and advocate, is full of praise for MePACS. "Having a MePACS alarm is such a relief. I’d give up all of my other possessions before I gave up my MePACS alarm."

Leo

"I feel safer with the MePACS Solo watch, thanks to Personal Alert SA"

Our client Leo, who is in his 80's, says that "It's been really helpful to have funding from the South Australian Government."

Kath

"It's given me the security I needed to live independently"

Kath’s 2021 AFL Grand Final celebration was extra special when her grandson, Tom McDonald, played for the Melbourne Demons. But it was MePACS that gave her the peace of mind to enjoy the game.