Use of our website
1. Email address
MePACS will only record your email address if provided by you. Your email address will only be used for the purpose for which it was provided. We will not use or disclose your email address for any other purpose.
2. Cookies
A cookie is a small piece of data that a website stores in a user's web browser. Cookies do not identify the individual user, rather the computer used.
MePACS may use cookies for various reasons, including to recognise a user's device and provide a personalised experience.
You can choose if and how a cookie will be accepted by configuring your preferences and options in your Internet browser. You can set your browser to notify you when you receive a cookie or to reject cookies. If you decide not to accept cookies, then you may not be able to gain access to all the content and functionality of our website.
3. Advertising
MePACS engages in advertising to keep our target market informed of our products and services. These adverts may be targeted to users via information held by social media platforms and Google. This may mean that you see banners or adverts promoting MePACS. If you do not wish to be targeted by such banners and ads, you can change your privacy settings within your social media applications and Google settings.
4. Analytical data
When you visit this site, our system makes a record of your visit and logs the following information for statistical or systems administration purposes:
- the user’s server address
- the user’s top level domain name
- the date and time of access to the site
- pages accessed and documents downloaded
- the previous site visited
- type of browser used
This information is analysed to identify and rectify problems with our website to ensure its ongoing efficiency.
No attempt will be made to identify users or their browsing activities unless legally compelled to do so.
5. External links
Our website contain links to other external sites. MePACS is not responsible for the privacy practices of any third parties. MePACS is not responsible for the material contained in an external website that is linked to MePACS.
6. Security
MePACS applies security controls to protect its website and data from unauthorised access. However, use of the Internet comes with potential cyber security risks such as transactions being viewed, intercepted or modified by third parties, or computer viruses, malware or other malicious devices or defects.
MePACS accepts no liability for any interference with, or damage to, a user’s computer system, software or data occurring in connection with or relating to this website or its use. Users are encouraged to take their own precautions to reduce the likelihood of damage to their computer system, software or data.
MePACS Privacy Policy
We are bound by the Privacy and Data Protection Act 2014 (Vic), the Health Records Act 2001 (Vic) and the Health Services Act 1988 (Vic).
1. How do we collect & store information
1.1 Collection
We collect personal information about you, the Client, and your Nominated Contact Persons:
a) in the process of facilitating your service enquiry / processing your application
b) when you update your personal details
c) when we communicate with you or your Nominated Contact Persons during the term of your Agreement with us
d) when we communicate with another service provider or assessment agency involved in the coordination of your funding i.e. HCP Case Manager or NDIS Coordinator, My Aged Care Assessor
e) when we communicate with another healthcare provider involved in the management of your care i.e. GP or allied health professional
Please note all calls to and from MePACS are also recorded and stored in connection with your client file for quality assurance and training purposes.
1.2 Storage
Client information is stored securely within Australia in accordance with all relevant privacy and confidentiality legislation.
Peninsula Health has strict policies and protocols with respect to the collection, use, disclosure and storage of client information.
We have taken measures to ensure that paper records and information stored electronically on our computer systems are secure. Only authorised personnel have access to your information.
2. What information do we collect & store
The information we collect about you includes:
a) personal information – including date of birth, phone number, email and residential address
b) information related to billing – including funding details for clients with government funding
c) sensitive information – including medical history, health information and other relevant sensitive information you may provide
3. How we use your information
We collect personal information to enable us to provide the Service, including:
a) installation of the Equipment
b) maintenance or repair of the Equipment
c) contacting your Nominated Contact Persons
d) providing a responsive 24/7 monitoring service
e) tailoring our response in an emergency
f) coordinating ambulance, police and other emergency services when required, and
g) for billing purposes.
4. Disclosure & access to your information
Only authorised personnel have access to your information.
We may provide personal information to our technicians, your Nominated Contact Persons, ambulance, police and other emergency services as required in order to provide our Service.
We may disclose relevant personal information to your Nominated Contact Persons, the ambulance, police and other emergency services as required in an emergency to protect your safety and wellbeing.
You may nominate what information we disclose. However, limiting the information we can provide may impact the quality of the service and care you receive.
Your information is not stored or disclosed outside Australia.
You may request access to the information that we hold about you by contacting us on the details below.
5. Correcting information
You may ask us to correct personal or sensitive information we hold about you by contacting our Client Services team.
6. Privacy concerns
If you think your information has been mishandled or you have another privacy concern, please contact us in writing at the address detailed below. We will respond to your complaint within 30 days.
7. Contact
You may contact us as following:
- Phone: Free call 1800 451 300
- Mail: PO Box 52, Frankston VIC 3199
- Fax: 03 9788 1269
- Email: mepacs@phcn.vic.gov.au
