Personal Alert Victoria (PAV) Personal Alarms

PAV is a monitored emergency response service for Victorian residents that helps isolated, frail, older individuals and younger people with disabilities live independently and safely at home.
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MePACS is the sole personal alarm provider for PAV.

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Who is eligible for PAV?

Permanent residents of Victoria who meet at least two of the following criteria:

Have fallen at least once and needed medical attention in the past six months

Suffer from a major medical condition or chronic condition that puts them at risk of medical emergencies or has some ongoing effect on health or wellbeing

take six or more different medications permanently prescribed by a medical practitioner or doctor

Applicants must also meet all three of the following mandatory criteria:

need and agree to daily monitoring

be capable of using, and willing to wear, the PAV pendant at all times

live alone, or be alone for most of the day or evening, or live with a person who cannot get to the phone in an emergency or who is unable to use the phone

Learn more

Products

PAV Approved Alarms

What does PAV provide?

Free MePACS Home Alarm with 24/7 monitoring

Daily Call check in service

Professional installation by approved technician

Home Alarm

The cost of the alarm and monitoring fees are fully covered by PAV

The home alarm works around the home and garden and includes a waterproof pendant with falls detection.

About the Alarm Pendant:

The pendant is completely waterproof and can be worn in the shower or bath.

It comes with both a neck chain and wristband so you can choose how you'd like to wear it.

Features & Benefits

Easy to use - Single button activation

Waterproof (IP67 rating)

No charging. Battery lasts 2+ years

2-Way hands free communication through base unit

38+ hours backup battery power for base unit

Internet or a landline phone not required

Daily Call check in service

The cost of the daily call service is fully covered by PAV

The daily call check-in service provides an additional layer of safety.

All you have to do is press the Call button every morning to let us know you're okay. If we don't hear from you by 11am, we will endeavour to contact you or your Nominated Contacts to confirm your wellbeing.

Features & Benefits

Simple process - just press the button

We can set up a daily reminder

Peace of mind for you and your loved ones

Need more information about the Home Alarm?

View Home Alarm

Application

How to apply for a PAV funded alarm

Applicants for PAV must meet specific criteria and be assessed at home by an approved PAV assessment provider. Please note that there can be a waiting period until an alarm unit becomes available.

Get a PAV assessment

To qualify for PAV, an assessment by a designated provider is required. Contact My Aged Care to begin the assessment process.

You can also be referred for an assessment by a doctor, a community or health service, or you can self-refer to an approved assessment service.

Authorised assessment service providers

HACC PYP Assessment Services

Community Health Services

Aged Care Assessment Services

Regional Assessment Services

Nominated District Nursing Services

Public-Funded Community Rehabilitation Centres

Multi-Purpose Services

Wait for an alarm

If you've been assessed and approved for a PAV alarm, there may be a waiting period for a unit to become available. The PAV service prioritises those with the highest support and health needs.

Get your alarm

Once an alarm unit is available, we'll contact you to finalise your application and schedule a convenient installation time. A qualified technician will then install your alarm and guide you through its operation.

Want to learn more about the PAV service?

Visit PAV website

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wellfare check

Daily Call check-in service

The daily check-in can be added to our Home Alarm service, providing an additional layer of safety. We confirm your welfare if you don’t check in every morning, offering peace of mind for you and your family.

How it works

Press the button

Press the Daily Call button between 6 am–11 am, so we know you are okay.

We follow up

If we do not hear from you by 11 am, we will endeavour to contact you or your Nominated Contacts to confirm your wellbeing.

Welfare check

If we cannot reach you or your Nominated Contacts by 3 pm, we will call emergency services to conduct a welfare check on you.

The Role of Nominated Contacts

PAV clients must nominate 2-4 contacts who agree to be contacted in an emergency and reach the clients within 30 minutes. Nominated contacts can include relatives, carers, friends or neighbours and must be willing and able to assist the client in an emergency.

PAV Response Service

PAV clients who don't have suitable family or friends to act as nominated contacts can register with a PAV Response Service.

The PAV Response Service can provide assistance in emergencies including care during an illness, helping clients get up from a fall, support after a fright or help if the client is locked out.

Are you a nominated contact?
Keep your details up to date.

Update Your Details

Not eligible for PAV?

If you aren’t eligible but would still like a MePACS personal alarm, there are other options:

You may be eligible for other funding including a Home Care Package (HCP) or the Commonwealth Home Support Programme (CHSP).

If you are under 65 years old and living with a disability, explore eligibility through the NDIS.

You can fund the alarm privately.

View Funding Guide

PAV Funded Alarm FAQs

Do I have to do the daily call?

Yes. To be eligible for the PAV service you must need and agree to daily monitoring. You are required to complete your daily call every day.

Your home alarm base unit has a red call button. Please press the daily call on the base unit daily between 6 am – 11 am to let our monitoring centre know that you are alright and to confirm that your alarm is working correctly.

If the button is not pressed on any given day, we will contact you by 3pm to check that you are okay. If we are not able to reach you, we will call your nominated contacts to conduct a wellbeing check on you.

Am I eligible for the Personal Alert Victoria program (PAV) if I live with someone?

No. To be eligible for the PAV service you must live alone, or be alone for most of the day or evening, or live with a person who cannot get to the phone in an emergency or who is unable to use the phone.

What are nominated contacts and how many do I need?

Nominated contacts are people who you trust and can assist you in an emergency. They should be available and willing to help you. Nominated contacts can be family members, friends or trusted neighbours.

In line with Department of Health (VIC) requirements, Personal Alert Victoria (PAV) clients must nominate two to four contacts that in an emergency can get to your home within 30 minutes. Nominated contacts must have access to your home keys.

If you don’t have any suitable contacts, and you are eligible, you can register with a PAV Response Service, which can help check on your wellbeing and provide support in an emergency.

What is the Personal Alert Victoria (PAV) Response Service?

Personal Alert Victoria (PAV) clients who don't have suitable family or friends to act as nominated contacts can register with a PAV Response Service.

The PAV Response Service will provide a prompt home visit when a PAV client presses their alarm pendant button or has not confirmed their daily wellbeing and cannot be contacted.

The PAV Response Service can only be a client's first or second contact.

Assistance offered will vary according to individual needs but may include:

• personal care due to illness

• guiding a person up from a fall

• assistance to bed after a minor fall

• assistance with mobility problems (for example, a wheelchair that is stuck)

• support and reassurance after a fright

• assisting a client who is locked out of their home.

PAV Response service providers include, but are not limited to, Bolton Clarke, Villa Maria, Bendigo Health and LaTrobe Community Health.

Please note this service is operated by the Department of Health (VIC) and is not governed or managed by MePACS.

Does the Personal Alert Victoria program (PAV) fund the MePACS mobile alarm?

No. PAV provides the MePACS Home Alarm, which is designed to provide safety around the home and garden.

Our monthly monitoring fee and a daily welfare check are also fully funded for qualifying Victorians through the PAV program.

However, if you have a home care package you might also be eligible for the MePACS Mobile Alarm through your HCP, in addition to your PAV alarm. learn more and find out if you're eligible, feel free to contact us to discuss your situation.

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Does the Personal Alert Victoria program (PAV) fund the MePACS Solo Connect?

No. PAV provides the MePACS Home Alarm, which is designed to provide safety around the home and garden.

Our monthly monitoring fee and a daily welfare check are also fully funded for qualifying Victorians through the PAV program.

However, if you have a home care package you might also be eligible for the MePACS Solo Connect through your HCP, in addition to your PAV alarm. To learn more and find out if you're eligible, feel free to contact us to discuss your situation.